Workstation Management Services

Pro-Active, reliable management of all your Desktop and Laptop PC’s

ILC’s Desktop Management package will contribute to the streamlining, simplifying and strengthening of your systems so your organisation will always run smoothly. It eliminates the majority of common system failures with regulated monitoring, proactive procedures, and quick responses to system warnings.

Whether it’s desktop virtualization, desktop optimization, desktop monitoring, general computer management, Citrix support or 24/7 IT support, our Desktop management solutions will optimise your IT and ensure increased productivity throughout your business.

24 Hour Desktop Management

No matter what size infrastructure you’re managing, ILC’s 24 hour desktop managed services handle your local and remote demands quickly and efficiently, helping you resolve potential problems before they begin.

We provide unlimited telephone help desk support, unlimited remote support and unlimited on-site support, twenty-four hours a day, seven days a week.

In Addition, your business can take advantage of our remote desktop administration service to protect your IT provision with customised user environments that limit users’ access to system tools and resources, drastically reducing the potential problems your users are able to cause. Monitor and maintain the health of your network with an enforced list of trusted and unauthorised applications.

What the package includes:

• 24/7 Support via telephone, remote and on-site communication
• Microsoft application support
• Citrix support
• Emergency after-hours IT support
• Online asset management
• Desktop optimization and management
• Spyware and adware protection and removal
• VPN client management
• Antivirus software subscription
• Microsoft patch management
• Built-in workstation backup and recovery